Job Info - User Rights – Sertica Support

This article goes in depth with the user rights for a specific part of SERTICA. If you need a general introduction to user rights, you can access the article here.

How to access user rights

To find the user rights, click the gear icon in the header menu. This opens a pop‑up menu.
When you click User Rights in the pop‑up menu, the User Rights screen opens.
In the menu on the left side, you can select the item for which you want to edit user rights.
Under Select User Groups, you can include or exclude the user groups you want to change rights for. You can select multiple user groups at the same time.

User Rights Tables

The tables below describe what the different user rights provide access to, and Typical User Groups shows who most often has these rights.

In this article, the user groups Administrator, Superuser, and Daily User are used. The hierarchy of these user groups is understood as follows:

Administrator is typically an office employee who manages SERTICA. They have all user rights — they can view, create, and delete all data.
Superuser is typically a team lead responsible for managing the people performing the maintenance. They have fewer rights than administrators. They can view and create data but usually cannot delete it.
Daily User are the people performing the maintenance tasks. They typically have very limited rights. They can execute jobs but generally should not create data such as components and jobs (except run-once jobs).

If the table lists Daily User as the typical user group, then Superusers and Administrators also have this right because they are higher in the hierarchy.

If the table lists Administrator, then Superusers and Daily Users do not have this right because they are lower in the hierarchy.

Saved Job Lists
A job list is a filtered view of jobs. For example, it may show all jobs in the upcoming week. This list can be saved and shared with relevant users so they can see which tasks they must perform.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view created job lists	Disabled	Daily User
Show in Menu	Permission to view and access the Job List Searches screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create and edit Job Lists	Disabled	Superuser
Change Log	The Change Log screen can be accessed on a Job List	Disabled	Superuser
Delete	Permission to delete Saved Job Lists	Disabled	Superuser

Job
A job is a maintenance task that must be performed on a component (e.g., a machine or building).
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view created Jobs	Disabled	Daily User
Show in Menu	Permission to view and access the Job screen in the left‑side menu under the Job main menu	Disabled	Daily User
Create One‑Off Job	Allows creating one‑off jobs without having write permissions to jobs. Useful when a user should not create frequency‑based jobs but still needs to work with one‑off tasks.	Disabled	Daily User
Approve Job Postponement	Permission to approve postponement of a Job	Disabled	Superuser
Allow Change Component	Permission to move the job and existing job history to another component	Disabled	Superuser
Request Postponement	Permission to request postponement of a Job	Disabled	Daily User
Write	Can create and edit Jobs	Disabled	Daily User
Allow Multi‑Edit	Allows editing multiple jobs at the same time in the job screen, including adding, replacing, removing, or clearing resources and job groups	Disabled	Superuser
Change Log	The Change Log screen can be accessed on a Job	Disabled	Superuser
Delete	Permission to delete Jobs that do not have any job history	Disabled	Superuser
Force Delete	Permission to delete jobs even if they have job history. Note: this also deletes job history. Only possible to force delete if "Delete" is enabled.	Admin only	Administrator

Job E‑mail Template
A Job E‑mail Template defines how a reminder e‑mail should appear when an employee needs to be notified that a job is about to start.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view existing e‑mail templates	Disabled	Superuser
Show in Menu	Permission to view and access the Job E‑mail Template screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create and edit Job E‑mail Templates	Disabled	Superuser
Change Log	The Change Log screen can be accessed on a Job E‑mail Template	Disabled	Superuser
Delete	Permission to delete Job E‑mail Templates	Disabled	Superuser

Job Request
Allows people without access to SERTICA to send a job request to SERTICA through a web link or QR-code
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view created job requests	Disabled	Superuser
Show in Menu	Permission to view and access the Job Request screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create jobs based on job requests or reject them	Disabled	Superuser
Change Log	The Change Log screen can be accessed on job requests	Disabled	Superuser
Delete	Permission to delete job requests	Disabled	Superuser

Job Request E‑mail Templates
Job Request E‑mail Templates define how the e‑mails should look that are sent to the user who created the job request, for example if the request is rejected.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view Job Request E‑mail Templates	Disabled	Superuser
Show in Menu	Permission to view and access the Job Request E‑mail Template screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create Job Request E‑mail Templates	Disabled	Superuser
Change Log	The Change Log screen can be accessed on Job Request E‑mail Templates	Disabled	Superuser
Delete	Permission to delete Job Request E‑mail Templates	Disabled	Superuser

Job Request Template
Job Request Templates define which information must be filled in when creating a job request.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view Job Request Templates	Disabled	Superuser
Show in Menu	Permission to view and access the Job Request Template screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create Job Request Templates	Disabled	Superuser
Change Log	The Change Log screen can be accessed on Job Request Templates	Disabled	Superuser
Delete	Permission to delete Job Request Templates	Disabled	Superuser

Job Groups
Used to group jobs.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view job groups	Disabled	Daily User
Show in Menu	Permission to view and access the Job Group screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create Job Groups	Disabled	Superuser
Change Log	The Change Log screen can be accessed on job groups	Disabled	Superuser
Delete	Permission to delete job groups	Disabled	Superuser

Job History
Job history contains stored data for previous executions of a job.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view job histories	Disabled	Daily User
Show in Menu	Permission to view and access the Job History screen in the left‑side menu under Job	Disabled	Daily User
Reopen	Allows a user to reopen a completed job history to make changes afterwards. Note: Only the most recent job history can be reopened.	Disabled	Daily User
Write	Permission to reopen the most recent job history for a job and make changes	Disabled	Daily User
Allow Update Approval	Permission to approve updates to job histories	Disabled	Daily User
Change Log	The Change Log screen can be accessed on job history	Disabled	Superuser
Delete	Permission to delete a job history; requires reopening the job history first	Disabled	Administrator

Job List
Job lists are filters of jobs that can be saved and shared with employees so they can see which jobs to perform — for example, filtered by Resource or Next Date.
Rettighed	Aktiveret	Deaktiveret	Typiske brugergrupper
Læse	Rettighed til at se joblister	Deaktiveret	Daglig bruger
Del joblister	Giver rettighed til at dele gemte joblister, så de er tilgængelige for andre brugere både i INEXTIA og på mobile enheder	Deaktiveret	Superbruger

Job Planning
With Job Planning in SERTICA, you can assign maintenance tasks to other users in the system and see when they have must complete the job in the Gantt Diagram and calandar.
Permission	Enabled	Disabled	Typical User Groups
Show in Menu	Permission to view and access the Job Planning screen in the left‑side menu	Menu not visible	Superuser
Show Calendar on Job List	Permission to see list‑view of jobs, calendar with jobs, and map with job positions on the Job List screen	List view, calendar, and map not visible on Job List	Daily User

Job Sequence
Jobsekvens benyttes, når der er behov for, at INEXTIA selv skifter mellem de forskellige typer vedligehold, der skal udføres på en komponent. Det kan f.eks. være at der skal skiftes mellem et lille eftersyn og et stort eftersyn. Job sequences are used when SERTICA should automatically switch between different types of maintenance jobs on the same component.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view job sequences	Disabled	Daily User
Show in Menu	Permission to view and access the Job Sequence screen in the left‑side menu under Job	Disabled	Daily User
Write	Can create job sequences	Disabled	Superuser
Change Log	The Change Log screen can be accessed on job sequences	Disabled	Superuser
Delete	Permission to delete job sequences	Disabled	Superuser

Calendar
My Calendar provides an overview of when maintenance tasks should be performed if the user is assigned a job. It can also display meetings from the Outlook calendar if configured.
Permission	Enabled	Disabled	Typical User Groups
Show in Menu	Permission to view and access the My Calendar screen in the left‑side menu	Menu not visible	Daily User

Defect Job
Defect jobs function like one‑off jobs but are assigned their own job group because they are often critical and must be completed as quickly as possible.
Permission	Enabled	Disabled	Typical User Groups
Show in Menu	Permission to view and access the Breakdown Job screen in the left‑side menu under the Job main menu	Disabled	Daily User

Priority
Priority is another way to group jobs. As with job groups, the grouping is not predefined, but since it is called "priority", the expected use is to categorize jobs by urgency.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view priorities	Disabled	Daily User
Show in Menu	Permission to view and access the Priority screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create Priorities	Disabled	Superuser
Change Log	The Change Log screen can be accessed on priorities	Disabled	Superuser
Delete	Permission to delete priorities	Disabled	Superuser

Procedure
The procedure contains a description of how a job should be performed. The procedure text is also shown — like job text — both in the app and on job printouts.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view procedures	Disabled	Daily User
Show in Menu	Permission to view and access the Procedure screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create procedures	Disabled	Superuser
Change Log	The Change Log screen can be accessed on procedures	Disabled	Superuser
Delete	Permission to delete procedures	Disabled	Superuser

Postponement Reason
When a job must be postponed, a predefined postponement reason can be selected. These can be created in SERTICA.
Permission	Enabled	Disabled	Typical User Groups
Read	Permission to view postponement reasons on the Postponement Reason screen	Disabled	Superuser
Show in Menu	Permission to view and access the Postponement Reason screen in the left‑side menu under Job	Disabled	Superuser
Write	Can create Postponement Reasons	Disabled	Superuser
Change Log	The Change Log screen can be accessed on Postponement Reasons	Disabled	Superuser
Delete	Permission to delete Postponement Reasons	Disabled	Superuser
Force Delete	Permission to forcibly delete postponement reasons even if they are used in the system	Disabled	Administrator

How to access user rights

User Rights Tables

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